Hotel Operations
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The Service Organization : How to Deliver and Lead Successful Services, Sustainably by
Publication Date: 2023eBook
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Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow.
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Join secret hotel inspector on investigation, go behind the scenes with a Hollywood hotel's VIP handler, and journey to the luxurious Gstaad Palace hotel in the Swiss Alps.
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Monica Galetti and Giles Coren stay in their own city to work at the Shangri-La, Britain's highest hotel. Their expectations of a standard business guest experience are blown away by discovering a hotel that makes guests' personal moments special.