Hotel Operations
- The Service Organization : How to Deliver and Lead Successful Services, Sustainably byPublication Date: 2023eBook
- Operations Management: A Hotel Case Study (Video Duration 27 minutes)Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow.
- The Art of Hospitality (Video Duration 23 minutes)Join secret hotel inspector on investigation, go behind the scenes with a Hollywood hotel's VIP handler, and journey to the luxurious Gstaad Palace hotel in the Swiss Alps.
- Shangri-La The Shard, London (Video Duration 51 minutes)Monica Galetti and Giles Coren stay in their own city to work at the Shangri-La, Britain's highest hotel. Their expectations of a standard business guest experience are blown away by discovering a hotel that makes guests' personal moments special.