Library Chat
Our Library Chat Service provides an opportunity for a one-on-one discussion with a Library staff member. Ask us anything, we are here to help!
Using Chat
- No software installation is required
- Can be accessed on a PC, Mac and all mobile devices
- Works in all browsers (Firefox, Chrome, Safari, Edge)
General questions from users not affiliated with Mohawk College will also be answered, however only current students, faculty, and staff have access to licensed databases and online resources.
- The Live Chat service is intended to answer brief questions
- Be specific about what information you need when starting a chat session
- If your question is too complex, staff may ask you to continue the conversation via email, phone, or Zoom or to book a research appointment
We use Libraryh3lp software for our chat service, which collects the complete conversation between you and Library staff as well as any documentation sent to you during the transaction. Your IP address, name and email may also be recorded depending on the chat method you have selected.
We will not disclose any personal data we collect from you to any party in a manner that would identify you. We save a copy of each complete transaction to assist with follow-up inquiries and to collect chat usage statistics.
Harassment of any type will not be tolerated. If you are being abusive to staff, your access to the service will be blocked.
Text Option
Quick Info questions can be sent via text message.
289-277-0114
Note: Regular carrier rates apply. Phone numbers are kept confidential.
Quick Help
Research Guides
Not sure how to get started on your assignment?
Library Research Guides contain recommended resources by program area and provide a starting point for your research.
Student Success Guides
Our Student Success Guides provide great tips for writing, citing and Academic Integrity.
Selecting a Database
The A-Z Database List provides links to all Library Databases and includes descriptions to help you select the right one for your research topic.
Use the box below to select a database and start searching!
Logging In
No login is required to access Library resources on campus. If you are off-campus, you will need to log in with your 9-digit student or employee ID and password. Example: 000101060@mohawkcollege.ca. Full details can be found on the Off-Campus Access page.
Have you found a great article but only the abstract is available? We can help!
Requests for articles and books can be made by completing our Interlibrary Loan Request form. Turn-around time is often as fast as one business day.
Chat Feedback
Have you used our Chat Service? If so, please consider giving us some feedback by completing this short survey.
Contact Us
Cummings Library 905-575-2077
IAHS Library 905-575-1212 x6835
Stoney Creek Library 905-575-2504
Text Us 289-277-0114