Library staff are pleased to offer live Info and Tech chat services to students. If you need help with your research or using technology, can chat with us online to get expert advice.
Got a research question? Click on the image to start a live chat session with Library Information staff.
We can help you with:
General questions from users not affiliated with Mohawk College will also be answered, however only current students, faculty, and staff have access to licensed databases and online resources.
The Library uses libraryh3lp software for our chat service, which collects the complete conversation between you and Library staff as well as any documentation sent to you during the transaction. Your IP address, name and email may also be recorded depending on the chat method you have selected.
We will not disclose any personal data we collect from you to any party in a manner that would identify you. We save a copy of each complete transaction to assist with follow-up inquiries and to collect chat usage statistics.
Harassment of any type will not be tolerated. If you are being abusive to staff, your access to the service will be blocked.
Got a technical question? Click on the image to start a live chat session with Library Tech staff.
Monday - Thursday: 8:00 am - 8:00 pm
Friday: 8:00am - 6:00pm
When the chat service is closed, you can send us your question via email.
Quick Info and Tech questions can be sent via text message.
Note: Regular carrier rates apply. Phone numbers are kept confidential.
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