The Library uses libraryh3lp software for our chat service, which collects the complete conversation between you and Library staff as well as any documentation sent to you during the transaction. Your IP address, name and email may also be recorded depending on the chat method you have selected.
We will not disclose any personal data we collect from you to any party in a manner that would identify you. We save a copy of each complete transaction to assist with follow-up inquiries and to collect chat usage statistics.
Harassment of any type will not be tolerated. If you are being abusive to staff, your access to the service will be blocked.