Library Guides: Insurance: Business Essentials

Tools for Business

The Business of Belonging: How to Make Community Your Competitive Advantage by David Spinks
Publication Date: 2021

eBook
The Convenience Revolution: How to Deliver A Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken
Call Number: Fennell STACKS HF5415.5 .H95 2018

Publication Date: 2018
Customer Experience Design Book by Rajat Chawla
Call Number: Fennell STACKS HF5415.5 .C53 2018

Publication Date: 2018
Digital Customer Service: Transforming Customer Experience For An ON-Screen World by Rick DeLisi; Dan Michaeli
Publication Date: 2021

eBook

Building Better Organizations: How to Fuel Growth and Lead in a Digital Era by Claudy Jules
Publication Date: 2022

eBook
Make It, Don't Fake It: Leading with Authenticity for Real Business Success by Sabrina Horn
Publication Date: 2021

eBook
Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei; Anne Morriss
Call Number: Fennell STACKS HD30.29 .F74 2023

Publication Date: 2023
Trust and Inspire: How Truly Great Leaders Inspire Greatness In Others by Stephen M. R. Covey et al.
Call Number: Fennell/IAHS STACKS HD57.7 .C687 2022

Publication Date: 2023

Coffee's for Closers: The Best Real Life Sales Book You'll Ever Read by Tony Morris
Publication Date: 2023

eBook
The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life by Julie Thomas
Publication Date: 2023

eBook
Sales Is a Team Sport: Aligning the Players with the Playbook by John Fuggles
Publication Date: 2023

eBook
Selling from Your Comfort Zone: The Power of Alignment Marketing by Stacey Hall
Publication Date: 2022

eBook
Selling in Customer Service by Leon Cai
Publication Date: 2024

DEI Deconstructed: Your No-Nonsense Guide to Doing the Work and Doing It Right by Lily Zheng
Publication Date: 2022

eBook
Disability Friendly: How to Move From Clueless to Inclusive by John D. Kemp
Publication Date: 2023

eBook
The Neurodiverse Workplace: An Employer's Guide to Managing and Working With Neurodivergent Employees, Clients, and Customers by Victoria Honeybourne
Publication Date: 2019

eBook
Racial Justice at Work: Practical Solutions for Systemic Change by Mary-Frances Winters; The Winters Group Team
Publication Date: 2023

eBook

Business Ethics: A Stakeholder and Issues Management Approach by Joseph W. Weiss
Publication Date: 2022

eBook
Conscious Business Ethics by Wade M. Chumney
Publication Date: 2019

eBook
Ethics and Business by Kevin Gibson
Call Number: Fennell STACKS HF5387 .G537 2023

Publication Date: 2023
Honest Work: A Business Ethics Reader by Robert C. Solomon et al.
Call Number: Fennell STACKS HF5387 .H663 2024

Publication Date: 2024

Business Communication

The Lost Art of Connecting: The Gather, Ask, Do Method For Building Meaningful Business Relationships by Susan McPherson
Publication Date: 2021

eBook
The Serious Business of Small Talk by Carol A. Fleming
Publication Date: 2018

eBook
Supercommunicators: How to Unlock the Secret Language of Connection by Charles Duhigg
Call Number: Fennell STACKS BF637.C45 D858 2024

Publication Date: 2024

The FT Essential Guide to Writing a Business Plan by Vaughan Evans
Publication Date: 2022

eBook
Style Guide for Business Writing by Michael C. Thomsett
Publication Date: 2018

eBook
Technical Writing for Business People by Carrie Marshall
Publication Date: 2018

eBook
Ultimate Guide to Business Writing: All the Secrets of Creating and Managing Business Documents by Julian Maynard-Smith
Publication Date: 2021

eBook

How to Wash a Chicken: Mastering the Business Presentation by Tim Calkins
Call Number: Fennell STACKS HF5718.22 .C35 2018

Publication Date: 2018
Speak with No Fear by Mike Acker
Call Number: Fennell STACKS PN4129.15 A35 2019

Publication Date: 2019
Writing, Presenting, and Communicating with Confidence (HBR Work Smart Series) by Charles Duhigg, Amy Gallo, Elainy Mata, and Joel Schwartzberg
Publication Date: 2025

eBook
Storytelling with You: Plan, Create, and Deliver a Stellar Presentation by Cole Nussbaumer Knaflic
Publication Date: 2022

eBook

Acronym Finder
Find out what any acronym, abbreviation, or initialism stands for.
Financial Dictionary
Financial Dictionary has definitions of over 300 financial terms and was created to serve as financial education tool, helping anybody interested in learning about finance, money, and investing.
Forbes Financial Glossary
The Forbes Financial Glossary defines hundreds of finance terms from 401(k)s to Zero-Sum Investments, the glossary is an evolving reference for investors and entrepreneurs alike.
Glossary of Terms: Trade Negotiations & Agreements
Source: Global Affairs Canada
Marketing Dictionary
Source: Monash Business School
WolframAlpha
WolframAlpha is a computational knowledge engine or answer engine.

The BS Dictionary: Uncovering the Origins and True Meanings of Business Speak by Bob Wiltfong; Tim Ito
Publication Date: 2020

eBook

Featured Resources

Amplifying Indigenous Voices in Business: Indigenization, Reconciliation, and Entrepreneurship by Priscilla Omulo
Call Number: Fennell STACKS HF5549.5.M5 O48 2022

Publication Date: 2022
Gender Diversity and Non-Binary Inclusion in the Workplace by Sarah Gibson; J. Fernandez
Publication Date: 2018

eBook

Sustainability

School of Climate Action
Browse books and eBooks within the School of Climate Action's "Sustainability for Business" special collection.

Microsoft

Microsoft 365 by Jennifer Reed
Publication Date: 2022

eBook
Office 365 Essentials by Nuno Árias Silva
Publication Date: 2018

eBook
Office 365 User Guide by Nikkia Carter
Publication Date: 2019

eBook

Business Analysis with Microsoft Excel by Conrad Carlberg
Call Number: Fennell STACKS HG4026 .C255 2019

Publication Date: 2019
Microsoft 365 Excel Advanced Functions by Stella Gardonio
Call Number: Fennell RESERVES HF5548.4 .M523 G37 2022

Publication Date: 2022
Microsoft 365® Excel Basic Functions by Stella Gardonio
Call Number: Fennell RESERVES HF5548.4 .M523 E93 2022

Publication Date: 2022
Microsoft Excel 365 Bible by Michael Alexander; Dick Kusleika
Publication Date: 2022

eBook

Microsoft 365® Word Advanced Functions by Stella Gardonio
Call Number: Fennell RESERVES HF5548.4 .M528 W67 2022

Publication Date: 2022
Microsoft 365® Word Basic Functions by Stella Gardonio
Call Number: Fennell RESERVES HF5548.4 .M528 W66 2021

Publication Date: 2021

Microsoft Office 365 Publisher 2019 by Joy L. Starks; Misty E. Vermaat
Call Number: Fennell RESERVES Z253.532 .M53 S7223 2020

Publication Date: 2019
Publisher 2019: INFO 10208 Presentation Skills by Nelson Education Ltd.
Call Number: Fennell RESERVES Z253.532 .M53 2020

Publication Date: 2020

Microsoft 365® PowerPoint Essential Functions by Stella Gardonio
Call Number: Fennell RESERVES T385.G36813 2022

Publication Date: 2022
Microsoft PowerPoint Best Practices by Chantal Bossé
Publication Date: 2023

eBook
Microsoft PowerPoint Essential Functions 2019 by Stella Gardonio
Call Number: Fennell RESERVES T385.G36813 2019

Publication Date: 2020

Microsoft 365® Access Essential Functions by Stella Gardonio
Call Number: Fennell RESERVES HF5548.4 .M525 G37 2022

Publication Date: 2022

Microsoft 365 Copilot at Work by Sandar Van Laan et al.
Call Number: Fennell STACKS QA76.76.C52 V36 2025

Publication Date: 2025

Business Templates

BDC Financial Statement Template
A free downloadable template that allows you to create a budget and present your current financial situation.
BDC Templates Collection
Includes balance sheet, financial statements, business plan, marketing plan and more.
SCORE Business Planning and Financial Statement Templates
A series of business plan templates; scroll down the page to find a series of finance templates for small business owners.
SCORE Sales Forecasting Templates
A sales forecast template that you can download and edit.

Business Development Canada (BDC) - Business Plan Template
A downloadable business plan that will help you to organize your plan professionally.
Business Plan Planning Template
From the Atlantic Canada Opportunities Agency, an outline of the key parts of the business plan.
CBDC Business Plan Template
From the Atlantic Canada Opportunities Agency, a downloadable PDF business plan free for you to adapt.
Futurpreneur - Business Plan Writer
An interactive, online, tool that allows you to customize your business plan. Includes tips & tricks and can be downloaded to a word, excel or PDF file.
MSOFFice Business Plan Templates
From Microsoft, free downloadable templates.
RBC Starting a Business
From Royal Bank of Canada, an outline of a business plan plus a SWOT and Cash Flow Forecast template.
Strategyzer Business Model Canvas
A downloadable template that outlines the key parts of a plan in a graphical format.

10 Slides To An Awesome Pitch
From entrepreneur Dave Mcclure, a downloadable deck of 10 slides for you to edit.
How To Create A Pitch Deck For Investors
From the business incubator MaRS, a template for the pitch deck.
Microsoft Pitch Deck Templates
A variety of templates free to download.
The Only 10 Slides You Need in Your Pitch
From the entrepreneur Guy Kawasaki, an outline of the most effective way to formulate your pitch deck.

Microsoft Word: Business Report Templates
Utilize these templates to create polished and professional reports.