Books & eBooks
Health Professional and Patient Interaction by Call Number: IAHS STACKS R727.3 .H33 2019Publication Date: 2018 Ninth Edition
Communication: Core Interpersonal Skills for Health Professionals by Call Number: IAHS STACKS R118 .O86 2016Publication Date: 2016 Third Edition
Cultivating empathy: Inspiring health professionals to communicate more effectively by Publication Date: 2014eBook
Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses by Call Number: IAHS STACKS STACKS RT86.3 .M35 2022Publication Date: 2022
Interpersonal Relationships: Professional Communication Skills for Nurses by Publication Date: 2020McMaster eBook
Online Videos
- Communication Skills in Clinical Practice: The Basics (Video Duration 74 minutes)
Presents strategies for effective communication in the clinical interview. Scenarios with simulated patients show the strategies in action, as well as examples of poor communication. - Communication Skills in Clinical Practice: Dealing with Feelings (Video Duration 56 minutes)Acknowledging the patient's emotion before going on to address the issue that started the emotion is very important. In this program Dr. Buckman illustrates the central technique in addressing emtoions - the Empathic response, how to cope with patients who are extremely angry and how to deal with severe depression.
- Communication Skills in Clinical Practice: Hidden Agendas & Special Situations (Video Duration 80 minutes)Illustrates communication skills cases and techniques. Features topics such as: AIDS, Alzheimer's disease, and Hypokalaemia.
- Professional Behavior In Healthcare Professions: Effective Communication With Patients (Video Duration: 24 min.)
This program explores communication with patients. It shows how to establish therapeutic relationships; build empathy, trust, and confidentiality; and interview and assess patients.