Virtual Drop-in Service

Our Virtual Drop-in Service provides an opportunity for a one-on-one discussion with a Library staff member via Zoom. Ask us anything about Library research or our Technical services. We are here to help!

Not familiar with Zoom? Check out our Zoom Tech Guide.

Connect Online Now

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Click on the Virtual Drop-in image during service hours to connect with Library staff. You will be greeted by one of our facilitators who will secure your spot to meet in a one-on-one Zoom session with the next available technician. 

If you would like to share your screen with one of our technicians, please make sure you connect via a Laptop or Desktop device.

When we are offline, click on the image to send us an email. 

When To Use

The Virtual Drop-in service is a good option for live demonstrations or for help understanding how to navigate online resources and software. Topics that we might be able to help you with in Zoom are listed below:


  • using library resources (finding books, articles, videos and more)
  • understanding APA
  • searching databases
  • finding ebooks


  • navigating MyCanvas, the learning management system (LMS) at Mohawk
  • installing recommended college software (Office, VPN, Respondus and more)
  • accessing your Office 365 account
  • recommended mobile apps for remote learning

Service Hours

Monday - Thursday: 9am - 7pm
Friday: 9am - 5pm

 Contact Us

  Fennell  905-575-2077

  IAHS 905-575-6835

  Stoney Creek 905-575-1212 x5038

  Tech Bar 905-575-2244

  Text Us 289-277-0114