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Virtual Drop-in Service

Library staff are pleased to offer virtual drop-in services to students via Zoom. If you need help with your research or using technology, you can drop-in to get online demonstrations or advice from a technician.

Not familiar with Zoom? Check out our Zoom Tech Guide.

Get Started

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Click on the Virtual Drop-in image during service hours to connect with Library staff. You will be greeted by one of our facilitators who will secure your spot to meet in a one-on-one Zoom session with the next available technician. 

If you would like to share your screen with one of our technicians, please make sure you connect via a Laptop or Desktop device.

When we are offline, click on the image to send us an email. 

When To Use

The Virtual Drop-in service is a good option for live demonstrations or for help understanding how to navigate online resources and software. Topics that we might be able to help you with in Zoom are listed below:


  • using library resources (finding books, articles, videos and more)
  • understanding APA
  • searching databases
  • finding ebooks


  • navigating MyCanvas, the learning management system (LMS) at Mohawk
  • installing recommended college software (Office, VPN, Respondus and more)
  • accessing your Office 365 account
  • recommended mobile apps for remote learning

Service Hours

Monday - Thursday: 9am - 7pm
Friday: 9am - 5pm

Contact Us

  Fennell Library 905-575-2077

  IAHS Library 905-575-6835

  Stoney Creek Library 905-575-5038

Ask Us by Text

Quick Info and Tech questions can be sent via text message.


Note: Regular carrier rates apply. Phone numbers are kept confidential.